QRP International loves to organize events that will help you grow professionally. We like to continue your training outside of the classroom and keep you involved in the Best Practice Methodologies. Unfortunately we had to postpone many of our ‘real-life’ events to a later date this year, but we found another way to provide you with food for thought; online events! We did not only change all our courses into online courses in our virtual classroom, we also planned a series of webinars to inspire you. The webinars we planned are the following;

April 30th, 11.00 AM; How to apply PRINCE2 Virtually?

Our expert and accredited trainer Stijn Janssens will help you apply PRINCE2 virtually. He will cover topics such as communication, changes of processes and lessons learned. Of course you can also ask any questions you might have. To watch the webinar recording, click here.

May 19th 16.30 PM; Agile Frameworks

The term Agile always raises room for discussion, there are many different opinions and perspectives. Can you explain what Agile means to you and your organization? We asked our expert and accredited trainer Kim Delgadillo to once and for all explain about the different Agile Frameworks. Find out what fits your organization! To watch the webinar recording, click here.

June 2nd 16.30 PM; SCRUM Master by APMG

SCRUM is a framework that changed the way of work for thousands of organizations. It helps prioritize and deliver. One of the most important roles within the SCRUM set up is the SCRUM Master, but what does he/she actually do? We asked our expert Kim Delgadillo to take you on a journey into the world of the SCRUM Master during a free webinar.  To watch the webinar recording, click here.

June 23rd 16.30 PM; Trial and error; applying ITIL 4

You have followed the course, passed the exam and are now a proud owner of an ITIL 4 certificate. But what do you do next, how to actually apply ITIL 4 on a daily basis? ITIL 4 is created to adopt and adapt, to tailor to your organization. Easier said than done, we know. That is why we invited our expert and trainer Kais Albassir to host an online ITIL 4 user event.  During this afternoon, Kais will share his take on the ITIL 4 application. But that is not all, we will create a discussion and answer all questions you might have. Join us here for free! For any questions, feel free to contact us directly.

The current pandemic is challenging all of us in many different ways. One big challenge is the fact that all of us are currently strongly advised to work from home. Meetings are cancelled, plans have changed and business as usual is interrupted. Also we as QRP International have to alter the planning of our courses.  However, the pandemic was also the last push we needed to finally execute the plan we have had for a long time; Virtual Classrooms. As of now we can offer all of our courses virtually. We have the same teachers, the same challenging learning methods and the same energy. The only difference, you and the other participants are all in different locations. 

Our Virtual Classroom solution

We do our utmost to make our clients happy. It is with this core value in the back of our heads that we developed the Virtual Classrooms. We thought about giving you the best possible learning experience. In this light we decided not to just copy the on site classroom courses, but we shuffled it up. Our Virtual Classroom courses are made out of a mix of live training and homework. This is because we do not think you will be happy to sit behind your webcam for eight hours straight.  The morning or afternoon sessions are taught live and that is where the trainer explains the methodology. This is your opportunity to ask questions to the trainer and engage with the other participants. The other part of the day, you will actively apply all that you learned while doing the homework. To do this homework we use tools that will make it easier for you to study and that have AI driven exam simulations. After finishing the course you will be more than ready to complete the exam! 

High quality solution

The Q in QRP stands for Quality, so quality is what we deliver. We use a state of the art e-learning software and provide you with a course that is in line with our quality standards. As you expect, the course is provided in English and French.  The Virtual Classroom courses are taught by our trainers, experienced and still active in their respective field. The courses include examples of real life situations and are adapted to the group of participants in order to offer them the best possible experience. 

Why now?

The changes in your business as usual might leave you with some time left on your hands. Once everything will go back to normal you will probably be challenged with an overload of new projects, programmes and software development. Now is the time to build up the expertise to face these coming changes so why not follow a course, get a certificate and change your business downtime into business uptime?  QRP develops professionals to facilitate change. So we have been able to provide you with a solution during this challenging time for all of us. We offer our Virtual Classrooms next to our e-learning solutions and also hope to start providing you again with classroom courses on site soon. If you want to know more, download our Virtual Classroom brochure here. Or contact us directly at luxembourg@qrpinternational.com or +32 (0) 4 72 544 397.   

Axelos recently launched its last two ITIL 4 Managing Professional stream modules; ITIL 4 Drive Stakeholder Value and ITIL 4 High Velocity IT. With the publication of these two modules, the ITIL 4 Managing Professional stream is now completely available. The ITIL 4 Managing Professional stream targets professionals that work with technology and digital teams across a wide range of businesses. The ITIL 4 Managing Professional Stream provides practical and technical knowledge about how to successfully run IT projects, teams and workflows. ITIL 4 Drive Stakeholder Value This module includes all types of stakeholder engagement and interaction between a service provider and their customers, users, suppliers and partners. The aim of the ITIL 4 Drive Stakeholder Value module is to focus on the conversion of demand into value through IT services. It helps professionals to always keep the customer and their customer journey in mind when developing their services. For the first time in ITIL, we are seeing users and creators being included in multi-dependent workflows and systems. The module provides tools to improve stakeholder satisfaction, which is essential for the success of businesses in their current competitive landscape. Those with a certification in ITIL 4 Drive Stakeholder Value are able to:

• Influence stakeholders
• Stimulate a culture based on transparency and collaboration
• Ensure that customers demands are met
• Create a great customer experience

Interested in maximizing your customers experience? Find out more about ITIL 4 Drive Stakeholder Value here. ITIL 4 High Velocity IT This module focuses on preparing professionals and businesses to remain relevant in an always changing digital landscape.The High Velocity IT module helps to distinguish between IT transformation and digital transformation. The module uses ITIL-principles to optimize and demonstrate how organisational improvements are tailored to create a high-speed environment. The module helps professionals to put practices such as Agile, DevOps and Lean together with technologies such as Cloud, Automation and advanced analytical methods to a holistic and integrated approach. Those with a certification in ITIL 4 High Velocity IT are able to:

• Be successful and limiting risks in high speed environments
• Improve efficiency
• Collaborate with Agile, DevOps and Lean
• Help digital transformations

Interested to take your organisation to the next digital level? Find out more about ITIL 4 High Velocity IT here. The other ITIL 4 Management Professional Stream modules Launched late last year are the other two Management Professional Stream modules; ‘Create, Deliver & Support’ and ‘Direct, Plan & Improve’. The module Create, Deliver & Support focuses on the integration of different value flows and activities to create, deliver and support IT products and services. Curious? See this page to learn more. The module Direct, Plan & Improve focuses on creating strategies and developing teams dedicated to continuous improvement. This module is especially aimed at managers of all levels. Curious? See this page to learn more. Do you want to reach out to us directly to have more information, or are you curious to see what type of module fits your organisation best? Write us at luxembourg@qrpinternational.com

Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. The applicability of ITIL is now much broader, with a particular emphasis on

• the world of business and technology,
• how it works today,
• how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
• digital transformation.

 

You got ITIL 4 Foundation certification. What about other ITIL v4 modules?

After obtaining the ITIL 4 Foundation certification, continue your ITIL journey with three different paths:

1. 1. ITIL Managing Professional (ITIL MP)
   2. ITIL Strategic Leader (ITIL SL)
   3. ITIL Pratice Manager (ITIL PM)

The final designation, ITIL Master, will be awarded to candidates who achieve the Practice Manager (PM), Managing Professionals (MP) and Strategic Leader (SL). 1. The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. ITIL 4 Managing Professional consists of four modules:

1. ITIL Specialist: Create, Deliver & Support
2. ITIL Specialist: Drive Stakeholder Value
3. ITIL Specialist: High Velocity IT
4. ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP)

2. The Strategic Leader stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. ITIL 4 Strategic Leader consists of two modules:

1. ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP)
2. ITIL Leader: Digital & IT Strategy

3. The individual practice courses are intended for professionals that want to prove and validate their skills in specific practice areas. To achieve the Practice Manager designation, you need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module (common module between ITIL MP and ITIL PM).

ITIL Training

QRP International is an accredited training organisation (ATO) for ITIL. Check our ITIL training formats and pick one that suits your needs or work best for your colleagues.

Do you have questions about ITIL 4 Streams? Do you want to train your team or would you like to understand which module is right for you? Write to us at luxembourg@qrpinternational.com.

Do you want to stay up to date on ITIL 4 and the streams after ITIL Foundation? Sign up to our newsletter!

QRP International is proud to announce it has achieved the ISO 9001:2015 certification, an internationally recognised standard that ensures our services meet the needs of our customers through an effective quality management system.

Achieving excellence, Customer satisfaction and Continuous Improvement

We are dedicated to providing high Quality. Our Accredited Quality Management System enables us to maximize Quality provided in all of our activities – from the analysis of clients business needs to the tailoring of the services offered. The Quality Management System ensures that our services are supplied according to the foreseen specifications, in order to assure the constancy of the Quality, the full satisfaction of the Customers and the reference to our Core Values :

1. We do our utmost to make our clients happy
2. We enjoy working together as a team
3. We keep our word
4. We are committed to our professional development

QRP international decision to work towards ISO 9001:2015 accreditation demonstrates our commitment to continually improving our services. To become ISO 9001:2015 compliant, the QRP team underwent an extensive company-wide audit that included quality management system development, a management system documentation review, pre-audit, initial assessment. Non-conformances have not been identified along the assessment. ISO is one of the most rigorous and well-regarded standards in the world. QRP International were audited by Bureau Veritas, and were presented with their certificate in August 2019. QRP International Managing Director, Jacobus Groot says:

“As you know the first letter of our brand, the Q stands for Quality which means for us that we are focused on delivering services with an outstanding quality. It means also that we are constantly working on improving the quality of our services as we believe that can always improve the things we do. I am therefore very honoured and proud about our achievement of the ISO 9001 accreditation. It is a recognition of much work done in the last years. I was especially proud to learn that we had to make minimal changes to our systems in order to achieve the ISO accreditation as we have been working on improving our systems all the time. It is a great milestone for the development of our company and I am grateful to all staff contributing to this achievement!”

DevOps is a dynamic and ever-improving set of practices that emphasises collaboration and communication between software developers and other IT professionals. All the people involved in developing software products and services and all the people dealing with delivering and managing those products and services do not all do the same things but needs some common skills in order to work together in a DevOps team. The Upskilling: Enterprise DevOps Skills Report 2019 from DOI has identified the following “must-have” skills

• Automation skills
• Process skills
• Soft skills

Automation Skills

A DevOps professional is aiming to reduce waste and improve speed along the software development process, and the automation is a  key skill to succeed. A Devops team member should also have knowledge around automation tools.

Process Skills

DevOps is Culture, so People and Process come first. This is the reason why Automation is important only if accompanied by working processes. DevOps professionals must have the capability to streamline processes to make them efficient. The key process skills are:

• Software development life cycle
• Understanding of process flow and analysis
• Agile
• Experience with test-driven deployment concepts and methods
• System thinking

Soft Skills

DevOps is not just software or IT, DevOps is Individuals as part of a Team. Individuals need to get engaged and motivated, this is the reason why soft skills have been considered as must-have skills..  The key soft skills are:

• Collaboration and cooperation
• Problem-solving
• interpersonal skills
• sharing and knowledge transfer
• personal value commitment
• flexibility and adaptability

A DevOps Leader must have these skills in order to lead people through a DevOps cultural transformation.    Discover the  Skills That are Most Important to DevOps teams in 2019   Source: Based on the official report of the DevOps Institute, “2019 Upskilling: Enterprise DevOps Skills Report”