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ITIL 4 Foundation

ITIL 4 Foundation Course

The ITIL Foundation course is designed for people who require a basic level of ITIL understanding.

The ITIL training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance. The ITIL Foundation course includes the ITIL Foundation exam.

The course is updated to the version 4 of the ITIL framework, that has followed ITIL v3 Foundation.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.
  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Handout

This handout contains case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
  2. We have a 92% pass rate on the ITIL Foundation exam! We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French
Amount
€ 995 + VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Location
Luxembourg
Duration
3 days, 21 hours
Languages
English, French
Amount
Standard Price: € 1 190 + VAT
Early Bird Price: € 1 131 + VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide & Course Handouts
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Duration
6 months
Languages
English, French
Amount
€ 475 + VAT
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Tutor Support

ITIL Foundation Course Calendar

EARLY BIRD PROMOTION: the promotion, if available, ends 30 days before the start date of the course.

VirtualEnglish28-29-30 June - 1 July 2021€ 995Seats AvailableBook now
LuxembourgEnglish28-29-30 June 2021€ 1190Seats AvailableBook now
LuxembourgFrench28-29-30 June 2021€ 1190Seats AvailableBook now
VirtualFrench5-6-7-8 July 2021€ 995Seats AvailableBook now
VirtualEnglish5-6-7-8 July 2021€ 995Seats AvailableBook now
LuxembourgEnglish2-3-4 August 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
VirtualEnglish16-17-18-19 August 2021€ 995Seats AvailableBook now
VirtualFrench17-18-19-20 August 2021€ 995Seats AvailableBook now
LuxembourgFrench16-17-18 August 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
LuxembourgEnglish6-7-8 September 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
LuxembourgFrench13-14-15 September 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
VirtualFrench27-28-29-30 Septembrer2021€ 995Seats AvailableBook now
VirtualEnglish27-28-29-30 September 2021€ 995Seats AvailableBook now
LuxembourgEnglish18-19-20 October 2021
€ 1190
€ 1095 Early Bird Discount
Seats AvailableBook now
VirtualFrench2-3-4-5 November 2021€ 995Seats AvailableBook now
VirtualEnglish15-16-17-18 November 2021€ 995Seats AvailableBook now
LuxembourgFrench15-16-17 November 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
VirtualFrench6-7-8-9 December 2021€ 995Seats AvailableBook now
VirtualEnglish6-7-8-9 December 2021€ 995Seats AvailableBook now
LuxembourgFrench6-7-8 December 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now
LuxembourgEnglish13-14-15 December 2021
€ 1190
€ 1131 Early Bird Discount
Seats AvailableBook now

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

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