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Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
Need Help? +352 27 860 154
Choose your Country and language
ITIL 4 Foundation
ITIL 4 Foundation Course

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The ITIL training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance. The ITIL Foundation course includes the ITIL Foundation exam.

The course is updated to the version 4 of the ITIL framework, that has followed ITIL v3 Foundation.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official ITIL Foundation digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We have a 92% pass rate on the ITIL Foundation exam! We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French
Amount
€ 1090
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

1-2-3-4 August 2022Virtual
17-18-19-22 August 2022VirtualConfirmed
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Location
Luxembourg
Duration
3 days, 21 hours
Languages
English, French
Amount
Standard Price: € 1430
Early Bird Price: € 1216
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

4-5-6 July 2022Luxembourg
19-20-21 September 2022Luxembourg
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Contact Us
Duration
6 months
Languages
English, French
Amount
€ 590
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Practice Tests
  • Official Digital Manual
  • Simulated Mock Exams
  • Interactive Readings
  • Tutor Support
Discover our E-Learning

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Course Calendar

EARLY BIRD PROMOTION: the promotion, if available, ends 21 days before the start date of the course.

LuxembourgEnglish4-5-6 July 2022€ 1430Seats AvailableBook now
VirtualFrench1-2-3-4 August 2022€ 1090Seats AvailableBook now
VirtualEnglish17-18-19-22 August 2022€ 1090Confirmed
Seats Available		Book now
VirtualFrench13-14-15-16 September 2022€ 1090Seats AvailableBook now
LuxembourgEnglish19-20-21 September 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
VirtualEnglish26-27-28-29 September 2022€ 1090Seats AvailableBook now
LuxembourgFrench26-27-28 September 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
VirtualEnglish26-27-28-31 October 2022€ 1090Seats AvailableBook now
LuxembourgEnglish26-27-28 October 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
VirtualFrench26-27-28-31 October 2022€ 1090Seats AvailableBook now
VirtualFrench14-15-16-17 November 2022€ 1090Seats AvailableBook now
LuxembourgFrench14-15-16 November 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
VirtualEnglish12-13-14-15 December 2022€ 1090Seats AvailableBook now
LuxembourgEnglish12-13-14 December 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
LuxembourgFrench12-13-14 December 2022
€ 1430
€ 1216 Early Bird Price
Seats AvailableBook now
VirtualFrench13-14-15-16 December 2022€ 1090Seats AvailableBook now

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 30,000+ professionals trained
  • Only accredited training
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