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ITIL 4
ITIL

Certification ITIL 4

ITIL® is the most widely accepted approach to IT Service Management in the world. The ITIL 4 certification scheme provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL 2019: from ITIL v3 to ITIL v4 (ITIL 4)

ITIL or Information Technology Infrastructure Library®, is the IT Service Management framework widely recognized  to be the most enabled IT best practice which provides a common language and tools that power collaboration within IT teams, to deliver value across the business. The ITIL 4 certification scheme has been given comprehensive, practical and proven guidance for establishing a service management system for over 25 years.

The update from ITIL v3 to ITIL 4 started in 2018 when AXELOS engaged a diverse range of people in the development of ITIL 4 assembling a Global ITIL Development Group, which is made up of over 2,000 professionals. The outcome of this collaboration is a smooth transition towards a flexible and agile guidance.

The digital transformation and the unavoidable interaction between humans, digital technologies and physical assets has led to an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. This evolution of the ITIL 4, through its framework, helps organizations to connect and align the different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

The ITIL 4 Certification Scheme provides a comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL 4 training: the new certification scheme

The New ITIL 4 Certification Scheme is composed by two streams: ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). Each stream has been developed to provide IT specialists with an in-depth knowledge of the key areas of  service management and IT strategy to support their knowledge and professional growth. To obtain the designation ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL), the professional must complete all modules in each stream, with ITIL Strategist being universal module for both streams.

The ITIL 4 Certification Scheme comprises the following modules:

  • ITIL Foundation
  • ITIL Specialist (3 modules)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

ITIL4_certification itil v4

As for the ITIL v3 Certification Scheme, candidates need the ITIL Foundation qualification to have access to further modules.
To obtain the designation ITIL Managing Professional or ITIL Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.
In order to be eligible to become an ITIL Master, end-learners must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.

ITIL 4 Streams

After the ITIL 4 Foundation certification candidates can choose between two different streams:

  1. ITIL Managing Professional (ITIL MP)
  2. ITIL Strategic Leader (ITIL SL).

The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
ITIL 4 Managing Professional consists of four modules:

  1. ITIL Specialist: Create, Deliver & Support
  2. ITIL Specialist: Drive Stakeholder Value
  3. ITIL Specialist: High Velocity IT
  4. ITIL Strategist: Direct, Plan & Improve (universal module).

The Strategic Leader stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
ITIL 4 Strategic Leader consists of two modules:

  1. ITIL Strategist: Direct, Plan & Improve (universal module)
  2. ITIL Leader: Digital & IT Strategy.

ITIL v3 training

All the modules of the ITIL v3 certification scheme are still available: Axelos won’t dismiss ITIL v3 before June 2020. If you are interested in organizing an ITIL v3 in-house training, contact us.

ITIL v4 Foundation Course

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