Choose your Country and language
Choose your Country and language
Home/Courses/ITIL 4/ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Specialist: Create, Deliver & Support Course

ITIL 4 Specialist: Create, Deliver & Support Course

The ITIL 4 Create, Deliver and Support (CDS) course is designed for people who require an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

The training provides the candidate with an understanding of service performance, service quality and improvement methods.

The ITIL 4 Specialist: Create, Deliver and Support module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

It is the logical next step after ITIL 4 Foundation for those wanting to make immediate tangible changes to their organization’s working methods in service management. The module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.

Following the completion of the ITIL 4 CDS training participants should be able to:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Pass the ITIL Create, Deliver and Support exam
  • Individuals continuing their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge.
  • 90 Minutes (113 minutes for non-native speakers)
  • 40 questions
  • Multiple Choice
  • 70% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The ITIL 4 Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course. A good knowledge of English is mandatory.
The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Create, Deliver and Support Handout

This handout contains case study, exercises and solutions, ITIL Glossary, CDS test-exams and hints & tips for the CDS Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
  2. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  3. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  4. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
  5. We ensure you maximise the full potential that Best Practices offer. Our experts will give you all the tips for an easy application of the ITIL framework within your organisation.
4 half days
English, French
€ 1 350 + VAT
  • ITIL 4 Create, Deliver and Support Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

3 days, 21 hours
€ 1 650 + VAT
  • ITIL 4 Create, Deliver and Support Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide & Course Handouts
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

ITIL Create Deliver and Support Course Calendar

VirtualEnglish27-28-29-30 September 2021€ 1350Seats AvailableBook now
LuxembourgEnglish27-28-29 September 2021€ 1650Seats AvailableBook now
VirtualEnglish6-7-8-9 December 2021€ 1350Seats AvailableBook now
LuxembourgEnglish6-7-8 December 2021€ 1650Seats AvailableBook now

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 20,000+ professionals trained
  • Only accredited training

Go to Top