ITIL 4 Specialist: Create, Deliver and Support Course
The ITIL® 4 Create, Deliver and Support (CDS) course is designed for people who require an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
The training provides the candidate with an understanding of service performance, service quality and improvement methods.
The ITIL 4 Specialist: Create, Deliver and Support module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
It is the logical next step after ITIL 4 Foundation for those wanting to make immediate tangible changes to their organization’s working methods in service management. The module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.