Axelos recently launched its last two ITIL 4 Managing Professional stream modules; ITIL 4 Drive Stakeholder Value and ITIL 4 High Velocity IT. With the publication of these two modules, the ITIL 4 Managing Professional stream is now completely available.
The ITIL 4 Managing Professional stream targets professionals that work with technology and digital teams across a wide range of businesses. The ITIL 4 Managing Professional Stream provides practical and technical knowledge about how to successfully run IT projects, teams and workflows.
ITIL 4 Drive Stakeholder Value
This module includes all types of stakeholder engagement and interaction between a service provider and their customers, users, suppliers and partners. The aim of the ITIL 4 Drive Stakeholder Value module is to focus on the conversion of demand into value through IT services. It helps professionals to always keep the customer and their customer journey in mind when developing their services.
For the first time in ITIL, we are seeing users and creators being included in multi-dependent workflows and systems. The module provides tools to improve stakeholder satisfaction, which is essential for the success of businesses in their current competitive landscape.
Those with a certification in ITIL 4 Drive Stakeholder Value are able to:
- Influence stakeholders
- Stimulate a culture based on transparency and collaboration
- Ensure that customers demands are met
- Create a great customer experience
Interested in maximizing your customers experience? Find out more about ITIL 4 Drive Stakeholder Value here.
ITIL 4 High Velocity IT
This module focuses on preparing professionals and businesses to remain relevant in an always changing digital landscape.The High Velocity IT module helps to distinguish between IT transformation and digital transformation. The module uses ITIL-principles to optimize and demonstrate how organisational improvements are tailored to create a high-speed environment.
The module helps professionals to put practices such as Agile, DevOps and Lean together with technologies such as Cloud, Automation and advanced analytical methods to a holistic and integrated approach.
Those with a certification in ITIL 4 High Velocity IT are able to:
- Be successful and limiting risks in high speed environments
- Improve efficiency
- Collaborate with Agile, DevOps and Lean
- Help digital transformations
Interested to take your organisation to the next digital level? Find out more about ITIL 4 High Velocity IT here.
The other ITIL 4 Management Professional Stream modules
Launched late last year are the other two Management Professional Stream modules; ‘Create, Deliver & Support’ and ‘Direct, Plan & Improve’.
The module Create, Deliver & Support focuses on the integration of different value flows and activities to create, deliver and support IT products and services. Curious? See this page to learn more.
The module Direct, Plan & Improve focuses on creating strategies and developing teams dedicated to continuous improvement. This module is especially aimed at managers of all levels. Curious? See this page to learn more.
Do you want to reach out to us directly to have more information, or are you curious to see what type of module fits your organisation best? Write us at firstname.lastname@example.org
Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
The applicability of ITIL is now much broader, with a particular emphasis on
- the world of business and technology,
- how it works today,
- how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
- digital transformation.
You got ITIL 4 Foundation certification.
What about other ITIL v4 modules?
After obtaining the ITIL 4 Foundation certification, you can continue your ITIL journey with one of the four new ITIL 4 Managing Professional (MP) stream modules.
ITIL 4 Managing Professional modules provide practical and technical knowledge that can help you successfully manage IT services, teams and workflows.
Two modules are already available:
- ITIL 4 Specialist: Create, Deliver and Support (CDS).
- ITIL 4 Strategist: Direct, Plan and Improve (DPI).
The other two ITIL4 modules will be launched in 2020:
QRP International organizes accredited ITIL 4 CDS and ITIL 4 DPI courses in Zurich. We will add the other two courses as soon as they will be published by Axelos.
How these two modules help you to improve your IT skills?
ITIL 4 Create, Deliver & Support (CDS)
helps you to become a ‘Specialist’ who can:
- Effectively measure service performance and improve efficiencies.
- Integrate new technologies into IT and digital services.
Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 CDS.
ITIL 4 Direct, Plan & Improve (DPI)
helps you to become a ‘Specialist’ who can:
- Build strong and effective strategic direction and break down siloes.
- Direct organizational change and develop essential change management techniques.
Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 DPI.
Do you have questions about ITIL 4 Streams?
Do you want to train your team or would you like to understand which module is right for you?
Write to us at email@example.com.
Do you want to stay up to date on ITIL 4 and the streams after ITIL Foundation?
Sign up to our newsletter!
QRP International is proud to announce it has achieved the ISO 9001:2015 certification, an internationally recognised standard that ensures our services meet the needs of our customers through an effective quality management system.
Achieving excellence, Customer satisfaction and Continuous Improvement
We are dedicated to providing high Quality. Our Accredited Quality Management System enables us to maximize Quality provided in all of our activities – from the analysis of clients business needs to the tailoring of the services offered. The Quality Management System ensures that our services are supplied according to the foreseen specifications, in order to assure the constancy of the Quality, the full satisfaction of the Customers and the reference to our Core Values :
- We do our utmost to make our clients happy
- We enjoy working together as a team
- We keep our word
- We are committed to our professional development
QRP international decision to work towards ISO 9001:2015 accreditation demonstrates our commitment to continually improving our services. To become ISO 9001:2015 compliant, the QRP team underwent an extensive company-wide audit that included quality management system development, a management system documentation review, pre-audit, initial assessment. Non-conformances have not been identified along the assessment.
ISO is one of the most rigorous and well-regarded standards in the world. QRP International were audited by Bureau Veritas, and were presented with their certificate in August 2019.
QRP International Managing Director, Jacobus Groot says:
“As you know the first letter of our brand, the Q stands for Quality which means for us that we are focused on delivering services with an outstanding quality. It means also that we are constantly working on improving the quality of our services as we believe that can always improve the things we do. I am therefore very honoured and proud about our achievement of the ISO 9001 accreditation. It is a recognition of much work done in the last years. I was especially proud to learn that we had to make minimal changes to our systems in order to achieve the ISO accreditation as we have been working on improving our systems all the time. It is a great milestone for the development of our company and I am grateful to all staff contributing to this achievement!”
DevOps is a dynamic and ever-improving set of practices that emphasises collaboration and communication between software developers and other IT professionals.
All the people involved in developing software products and services and all the people dealing with delivering and managing those products and services do not all do the same things but needs some common skills in order to work together in a DevOps team.
The Upskilling: Enterprise DevOps Skills Report 2019 from DOI has identified the following “must-have” skills
- Automation skills
- Process skills
- Soft skills
A DevOps professional is aiming to reduce waste and improve speed along the software development process, and the automation is a key skill to succeed. A Devops team member should also have knowledge around automation tools.
DevOps is Culture, so People and Process come first. This is the reason why Automation is important only if accompanied by working processes. DevOps professionals must have the capability to streamline processes to make them efficient.
The key process skills are:
- Software development life cycle
- Understanding of process flow and analysis
- Experience with test-driven deployment concepts and methods
- System thinking
DevOps is not just software or IT, DevOps is Individuals as part of a Team. Individuals need to get engaged and motivated, this is the reason why soft skills have been considered as must-have skills..
The key soft skills are:
- Collaboration and cooperation
- interpersonal skills
- sharing and knowledge transfer
- personal value commitment
- flexibility and adaptability
A DevOps Leader must have these skills in order to lead people through a DevOps cultural transformation.
Source: Based on the official report of the DevOps Institute, “2019 Upskilling: Enterprise DevOps Skills Report”
QRP International is about to launch new DevOps leader courses available in Bruxelles from September 2019!
The Digital Transformation and DevOps – discover how to lead DevOps and get DevOps Leader Certified!
We are living in an era characterized by fast change and automation, technology is pervading every aspect of life. To keep pace with this “digital revolution“, IT professionals and DevelOpers have to continuously upgrade their technical skills in order to be able to deal with new services and procedures.
When speaking about “revolution” we imagine a change that pervades all the aspects of working activities so, focussing just on technical competencies represents a great underestimation of these changes. Revolution involves also cultural aspects and soft skills! The way of leading teams and departments is affected by digitalization; organizations that want to undertake the digitalization challenges need people capable of leading this change.
Leadership is a transfunctional skill essential to enable any department of the organization to reach the common objectives and maintaining the outcomes during the time. A new figure capable of creating a digital transformation, applying new techniques that have been proven by enterprise organisations is needed. This figure is the DevOps Leader. Organization’s profitability and productivity depends on the team capability to develop products, the good Devops Leader enhance comunication through the department producing profitabilities.
Why enrolling for the DevOps Leader course, and what prerequisits are needed to be DevOps leader certified?
The importance of the DevOps Leader course is represented by its unique position in the market, it was developed by leveraging key DevOps leadership sources to extract real-life best practices in leading DevOps initiatives, such as the Spotify Squad Model, and has been designed to teach the key differences and emerging practices for cultural transformation through leadership in a fast-paced DevOps and Agile environment.
Leadership is a pivotal skill for many function across the team that’s why the DevOps Leader training is addressed to everyone starting or leading a DevOps digital trasformation program, professionals involved in modern IT leadership and organizational change approaches, change agents, business managers and stakeholders. The only mandatory requirement is having succeded the DevOps Fundation examination.
The course aims to strenghten the 3 pivotal competencies of a real DevOps Leader:
- Inspirational Communication: this is the capability of a devops leader to share an appealing vision that inspires and motivates the Devops team to perform beyond expectations. The Leader encourages people to see the change as an opportunity.
- Intellectual stimulation: capability to challenge a team to ask new questions, challenge assumptions, take risks and generate ideas.
- Personal recognition: focus on the individual needs, acknowledge better performance and personally compliments for developments and achievements.
DevOps Leader open courses will be available from September 2019, in English in Luxembourg.
To know more about the DevOps Leader course and to find your next date visit the DevOps Leader page!
The summer is coming and people are planning their holidays. Planning is an important part of various management courses. Choose one of our confirmed courses before to leave for holidays. Follow a course, learn new skills, get inspired and get certified in Project, Programme, Portfolio and Service Management!
Have a look at this list of confirmed courses: AgilePM, PRINCE2, PRINCE2 Agile and MSP
CONFIRMED COURSES FOR JUNE, JULY AND SEPTEMBER
- Programme Management – MSP Foundation 3-4-5 June 2019 (EN) → More Info
- Project Management- PRINCE2 Agile Practioner 11-12-13 June (EN) → More Info
- Project Management- AgilePM Foundation 17-18-19 June (EN) → More Info
- Project Management- PRINCE2 Foundation 1-2-3 July (FR) → More Info
- Project Management- PRINCE2 Combi 1-2-3-4-5 July (FR) → More Info
- Service Management- ITIL 4 Foundation 09-10-11 September (FR) → More Info
Do your organization need to train several members?
Get in touch with us to discuss the best solution for your team!