April 30th, 11.00 AM; How to apply PRINCE2 Virtually?Our expert and accredited trainer Stijn Janssens will help you apply PRINCE2 virtually. He will cover topics such as communication, changes of processes and lessons learned. Of course you can also ask any questions you might have. To watch the webinar recording, click here.
May 19th 16.30 PM; Agile FrameworksThe term Agile always raises room for discussion, there are many different opinions and perspectives. Can you explain what Agile means to you and your organization? We asked our expert and accredited trainer Kim Delgadillo to once and for all explain about the different Agile Frameworks. Find out what fits your organization! To watch the webinar recording, click here.
June 2nd 16.30 PM; SCRUM Master by APMGSCRUM is a framework that changed the way of work for thousands of organizations. It helps prioritize and deliver. One of the most important roles within the SCRUM set up is the SCRUM Master, but what does he/she actually do? We asked our expert Kim Delgadillo to take you on a journey into the world of the SCRUM Master during a free webinar. To watch the webinar recording, click here.
June 23rd 16.30 PM; Trial and error; applying ITIL 4You have followed the course, passed the exam and are now a proud owner of an ITIL 4 certificate. But what do you do next, how to actually apply ITIL 4 on a daily basis? ITIL 4 is created to adopt and adapt, to tailor to your organization. Easier said than done, we know. That is why we invited our expert and trainer Kais Albassir to host an online ITIL 4 user event. During this afternoon, Kais will share his take on the ITIL 4 application. But that is not all, we will create a discussion and answer all questions you might have. Join us here for free! For any questions, feel free to contact us directly.
Our Virtual Classroom solutionWe do our utmost to make our clients happy. It is with this core value in the back of our heads that we developed the Virtual Classrooms. We thought about giving you the best possible learning experience. In this light we decided not to just copy the on site classroom courses, but we shuffled it up. Our Virtual Classroom courses are made out of a mix of live training and homework. This is because we do not think you will be happy to sit behind your webcam for eight hours straight. The morning or afternoon sessions are taught live and that is where the trainer explains the methodology. This is your opportunity to ask questions to the trainer and engage with the other participants. The other part of the day, you will actively apply all that you learned while doing the homework. To do this homework we use tools that will make it easier for you to study and that have AI driven exam simulations. After finishing the course you will be more than ready to complete the exam!
High quality solutionThe Q in QRP stands for Quality, so quality is what we deliver. We use a state of the art e-learning software and provide you with a course that is in line with our quality standards. As you expect, the course is provided in English and French. The Virtual Classroom courses are taught by our trainers, experienced and still active in their respective field. The courses include examples of real life situations and are adapted to the group of participants in order to offer them the best possible experience.
Why now?The changes in your business as usual might leave you with some time left on your hands. Once everything will go back to normal you will probably be challenged with an overload of new projects, programmes and software development. Now is the time to build up the expertise to face these coming changes so why not follow a course, get a certificate and change your business downtime into business uptime? QRP develops professionals to facilitate change. So we have been able to provide you with a solution during this challenging time for all of us. We offer our Virtual Classrooms next to our e-learning solutions and also hope to start providing you again with classroom courses on site soon. If you want to know more, download our Virtual Classroom brochure here. Or contact us directly at firstname.lastname@example.org or +32 (0) 4 72 544 397.
- Influence stakeholders
- Stimulate a culture based on transparency and collaboration
- Ensure that customers demands are met
- Create a great customer experience
- Be successful and limiting risks in high speed environments
- Improve efficiency
- Collaborate with Agile, DevOps and Lean
- Help digital transformations
Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. The applicability of ITIL is now much broader, with a particular emphasis on
- the world of business and technology,
- how it works today,
- how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
- digital transformation.
You got ITIL 4 Foundation certification. What about other ITIL v4 modules?
After obtaining the ITIL 4 Foundation certification, you can continue your ITIL journey with one of the four new ITIL 4 Managing Professional (MP) stream modules. ITIL 4 Managing Professional modules provide practical and technical knowledge that can help you successfully manage IT services, teams and workflows.
Two modules are already available:
- ITIL 4 Specialist: Create, Deliver and Support (CDS).
- ITIL 4 Strategist: Direct, Plan and Improve (DPI).
The other two ITIL4 modules will be launched in 2020:
QRP International organizes accredited ITIL 4 CDS and ITIL 4 DPI courses in Zurich. We will add the other two courses as soon as they will be published by Axelos. How these two modules help you to improve your IT skills?
ITIL 4 Create, Deliver & Support (CDS)
helps you to become a ‘Specialist’ who can:
- Effectively measure service performance and improve efficiencies.
- Integrate new technologies into IT and digital services.
Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 CDS.
ITIL 4 Direct, Plan & Improve (DPI)
helps you to become a ‘Specialist’ who can:
- Build strong and effective strategic direction and break down siloes.
- Direct organizational change and develop essential change management techniques.
Follow the link to learn all the details about this module and to know the dates on our calendar: ITIL 4 DPI.
Do you have questions about ITIL 4 Streams? Do you want to train your team or would you like to understand which module is right for you? Write to us at email@example.com.
Do you want to stay up to date on ITIL 4 and the streams after ITIL Foundation? Sign up to our newsletter!
Achieving excellence, Customer satisfaction and Continuous ImprovementWe are dedicated to providing high Quality. Our Accredited Quality Management System enables us to maximize Quality provided in all of our activities – from the analysis of clients business needs to the tailoring of the services offered. The Quality Management System ensures that our services are supplied according to the foreseen specifications, in order to assure the constancy of the Quality, the full satisfaction of the Customers and the reference to our Core Values :
- We do our utmost to make our clients happy
- We enjoy working together as a team
- We keep our word
- We are committed to our professional development
“As you know the first letter of our brand, the Q stands for Quality which means for us that we are focused on delivering services with an outstanding quality. It means also that we are constantly working on improving the quality of our services as we believe that can always improve the things we do. I am therefore very honoured and proud about our achievement of the ISO 9001 accreditation. It is a recognition of much work done in the last years. I was especially proud to learn that we had to make minimal changes to our systems in order to achieve the ISO accreditation as we have been working on improving our systems all the time. It is a great milestone for the development of our company and I am grateful to all staff contributing to this achievement!”
- Automation skills
- Process skills
- Soft skills
Automation SkillsA DevOps professional is aiming to reduce waste and improve speed along the software development process, and the automation is a key skill to succeed. A Devops team member should also have knowledge around automation tools.
Process SkillsDevOps is Culture, so People and Process come first. This is the reason why Automation is important only if accompanied by working processes. DevOps professionals must have the capability to streamline processes to make them efficient. The key process skills are:
- Software development life cycle
- Understanding of process flow and analysis
- Experience with test-driven deployment concepts and methods
- System thinking
Soft SkillsDevOps is not just software or IT, DevOps is Individuals as part of a Team. Individuals need to get engaged and motivated, this is the reason why soft skills have been considered as must-have skills.. The key soft skills are:
- Collaboration and cooperation
- interpersonal skills
- sharing and knowledge transfer
- personal value commitment
- flexibility and adaptability