The practice modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.
The first batch of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
The combined practice course ITIL Monitor, Support & Fulfil is a 3 days training. The final exam lasts 90 minutes and consists of 40 questions.
To achieve the ITIL PM designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.