ITIL Practice Manager Designation

Courses

The practice modules provide shorter and more flexible training, with the opportunity to combine modules based on your professional needs.

To achieve the ITIL Practice Manager designation, you need to complete ITIL Transformation (Version 5) plus one of the three Practice modules: ITIL Monitor, Support & Fulfil; ITIL Plan, Implement & Control; or ITIL Collaborate, Assure & Improve.

Monitor, Support & Fulfil

The first group of five ITIL practices is Monitor, Support & Fulfil. The combined course covering all five practices, consist of:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management

Plan, Implement & Control

The second group of five individual ITIL practices is Plan, Implement & Control. The combined course covering all 5 practices, consist of:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

Collaborate, Assure & Improve

The third group of five ITIL practices is Collaborate, Assure & Improve. The combined course covering all five practices, consist of:

• Continual Improvement
• Service Level Management
• Relationship Management
• Information Security Management
• Supplier Management

ITIL Combined Practice Modules

• Short and flexible training
• Apply what you’ve learned in real-life work scenarios
• Prove and validate your skills in specific practice areas
• Establish a good cross-practice collaboration and effective service value streams

Below you will find all individual practices descriptions. Fill out the form at the end of the page to ask for more info.

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The individual practice courses

Service Desk is a key point of contact between service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience and the overall success of service relationships. The ITIL Service Desk practice module is for professionals who want to develop and validate their skills in this specific practice area.

The ITIL Incident Management practice module is for professionals who are involved in restoring normal service operation as quickly as possible and minimising the negative impact of incidents on users and the organisation.

The ITIL Problem Management practice module is for professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes, and managing workarounds and known errors.

The ITIL Service Request Management practice module is for professionals who want to support the agreed quality of a service by handling predefined, user-initiated service requests in an effective and user-friendly manner.

The ITIL Monitoring and Event Management practice module is for professionals who want to systematically observe services and service components, and identify, record, report and respond to relevant changes of state identified as events.

The ITIL Change Enablement practice module is for professionals who want to maximise the number of successful changes by ensuring that risks are assessed, changes are authorised and the change schedule is effectively managed.

The ITIL Release Management practice module is for professionals who want to make new and changed products, services and features available for use in line with organisational policies and agreements with service consumers.

The ITIL Service Configuration Management practice module is for professionals who want to ensure that accurate and reliable information about services, configuration items and their relationships is available when and where needed to support effective service management.

The ITIL Deployment Management practice module is for professionals who want to move new or changed products, services and components into live environments, as well as other environments for testing or staging.

The ITIL IT Asset Management practice module is for professionals who want to plan and manage the full lifecycle of IT assets to maximise value, control costs and risks, support decisions on their use and disposal, and meet regulatory and contractual requirements.

The ITIL Continual Improvement practice module is for professionals who want to continually improve products, services and practices to align the organisation with changing business needs and deliver better outcomes.

The ITIL Service Level Management practice module is for professionals who want to set clear, business-based targets for service performance and ensure that service delivery is monitored and managed against these targets.

The ITIL Relationship Management practice module is for professionals who want to establish and nurture effective strategic and tactical relationships between their organisation and its stakeholders.

The ITIL Information Security Management practice module is for professionals who want to protect information and manage information security risks while supporting the organisation’s business objectives and service delivery.

The ITIL Supplier Management practice module is for professionals who want to ensure that suppliers and their performance are managed effectively to support the delivery of quality products and services.