What is a Service Manager? What is the function of a Service Manager within an organisation? What are the key skills and competencies they must have? Read the blog to find out!
We sat down with our ITIL trainer and consultant Kaïs Albassir to discuss his personal experience in NIS2 compliance and learn how ITIL and its practices can support the implementation in organisations.
In this interview Pierre-Yves Dyon and Coralie Therssen share insights on successful teamwork in IT service management projects, offering tips about communication, collaboration, and adopting new tools.
Alessio Sciuto, ITIL trainer and consultant, describes the most common mistakes and techniques needed for a successful ITIL implementation. Read our blog to learn more!
In this interview, Roman Zhuravlev shared his journey as the Development Manager and Senior Architect at PeopleCert. He shares key lessons, important insights and his view on the future of ITIL.
What are the requirements to take the ITIL Foundation exam? How many questions are there? What about the pass mark? To learn all you need to pass your ITIL Foundation exam read our blog!
The ITIL 4 Direct, Plan and Improve module is based on two aspects of the Value Chain: Plan and Improve. In our blog, we analyse the relationship between direction, control and influence and delegation and risk management.
Service Request Management is one of the 34 practices of ITIL. Its purpose is to facilitate the agreed quality of a service by managing all predefined and user-initiated requests in an effective and user-friendly manner.