ITIL Archives - Page 2 of 3 - QRP International Luxembourg

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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

What is a SMO?
What is a SMO?

Best Practices Glossary

What is a SMO?

The SMO seeks to improve service management by adapting to best practices, experiences and resources to its service management ecosystem. Find out why you should consider installing one!

Date: 08/10/2024| Category: Best Practices Glossary| Tags: ITIL

What is Co-creation in ITIL?
What is Co-creation in ITIL?

FAQ

What is Co-creation in ITIL?

Co-creation in ITIL means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blog.

Date: 17/09/2024| Category: FAQ| Tags: ITIL

The 4 Dimensions of IT Service Management in ITIL
The 4 Dimensions of IT Service Management in ITIL

IT Governance & Service Management

The 4 Dimensions of IT Service Management in ITIL

The four Dimensions of Service Management in ITIL ensure effective and efficient delivery of value to customers and other stakeholders through Products and Services. This article examines what each of these Dimensions are and what they do.

Date: 03/09/2024| Category: IT Governance & Service Management| Tags: ITIL

ITIL Direct, Plan and Improve: Control and Metrics
ITIL Direct, Plan and Improve: Control and Metrics

IT Governance & Service Management

ITIL Direct, Plan and Improve: Control and Metrics

The ITIL Direct, Plan and Improve module gives us insights on control and metrics in ITIL 4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!

Date: 27/08/2024| Category: IT Governance & Service Management| Tags: ITIL

What is a Service Manager: Role and Responsibilities
What is a Service Manager: Role and Responsibilities

Best Practices Glossary

What is a Service Manager: Role and Responsibilities

What is a Service Manager? What is the function of a Service Manager within an organisation? What are the key skills and competencies they must have? Read the blog to find out!

Date: 20/08/2024| Category: Best Practices Glossary| Tags: DevOps, ITIL

ITIL Incident Management
ITIL Incident Management

IT Governance & Service Management

ITIL Incident Management

The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.

Date: 13/08/2024| Category: IT Governance & Service Management| Tags: ITIL

Service Desk: Everything You Need to Know
Service Desk: Everything You Need to Know

Best Practices Glossary

Service Desk: Everything You Need to Know

The Service Desk is an important element within the ITIL Framework, its main objective being to provide customers with high-quality service without delays. Read our blog and learn about its main characteristics, activities and more!

Date: 06/08/2024| Category: Best Practices Glossary| Tags: ITIL

ITIL Continual Improvement
ITIL Continual Improvement

IT Governance & Service Management

ITIL Continual Improvement

The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.

Date: 30/07/2024| Category: IT Governance & Service Management| Tags: ITIL

Stakeholders in ITIL
Stakeholders in ITIL

IT Governance & Service Management

Stakeholders in ITIL

IT services are vital throughout the ITSM (IT Service Management) and almost every organisation process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4.

Date: 23/07/2024| Category: IT Governance & Service Management| Tags: ITIL

What is the Difference between Projects, Services and Processes
What is the Difference between Projects, Services and Processes

FAQ

What is the Difference between Projects, Services and Processes

Nowadays the terms "project" and "service" are frequently misunderstood or used interchangeably. Knowing their definition can help you identify the objective of your activity and maximise your results.

Date: 30/05/2024| Category: FAQ| Tags: ITIL, PRINCE2

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