New ITIL® 4 Practices Certifications
In April 2023, Peoplecert launched the new practice-based ITIL 4 modules.
The ITIL 4 Practices courses are intended for professionals that want to prove and validate their skills in specific practice areas or establish a good cross-practice collaboration and effective service value streams with practical assignments built into the courses.
The modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.
The first batch of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
ITIL Practices: Training & Exams
Each individual practice course consists of 1 day of training. The exam lasts 30 minutes, and contains 20 questions.
The combined practice course ITIL Monitor, Support & Fulfil is a 3 days training. The final exams lasts 90 minutes and consists of 40 questions.
To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support (link) module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.