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ITIL Monitor, Support & Fulfil
ITIL Monitor, Support & Fulfil Course

ITIL Monitor, Support & Fulfil Course

The ITIL 4 Monitor, Support & Fulfil (MSF) course is designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices:

  • ITIL Incident Management
  • ITIL Service Desk
  • ITIL Problem Management
  • ITIL Service Request Management
  • ITIL Monitoring and Event Management

The course is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Following the completion of the course participants should be able to understand for each of the five practices:

  • The key concepts
  • The processes
  • The roles and competences
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

And pass the ITIL Monitor, Support & Fulfil exam.

  • IT Specialists working in Operations or Changes
  • IT Managers working in Operations or Development
  • IT Service Managers
  • 90 Minutes (113 minutes for non-native speakers)
  • 60 questions
  • Multiple Choice
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The candidate must have passed the ITIL 4 Foundation examination.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Monitor, Support and Fulfil Material

The material includes case study, exercises and solutions, ITIL Glossary, MSF test-exams and hints & tips for the Exam.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
  2. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  3. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  4. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
  5. We ensure you maximise the full potential that Best Practices offer. Our experts will give you all the tips for an easy application of the ITIL framework within your organisation.
5 half days
English, French
€ 1575
  • ITIL 4 Monitor, Support & Fulfil
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

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  • 20+ years of experience
  • 30,000+ professionals trained
  • Only accredited training