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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

Service Request Management in ITIL
Service Request Management in ITIL

IT Governance & Service Management

Service Request Management in ITIL

Service Request Management is one of the 34 practices of ITIL. Its purpose is to facilitate the agreed quality of a service by managing all predefined and user-initiated requests in an effective and user-friendly manner.

Date: 26/11/2024| Category: IT Governance & Service Management| Tags: ITIL

ITIL vs DevOps
ITIL vs DevOps

FAQ

ITIL vs DevOps

We often hear the question "ITIL or DevOps"? But is that the right question to ask? In this blog, the expert and trainer Xavier Heusdens tells us about his experience and explains why he thinks this question is wrong.

Date: 24/11/2024| Category: FAQ| Tags: DevOps, ITIL

Mastering Root Cause Analysis: Techniques & Tools for Problem-Solving
Mastering Root Cause Analysis: Techniques & Tools for Problem-Solving

FAQ

Mastering Root Cause Analysis: Techniques & Tools for Problem-Solving

Learn how to identify the root causes of problems and solve them effectively with our comprehensive guide on root cause analysis techniques and tools.

Date: 19/11/2024| Category: FAQ|

Effective Project Management Scope Strategies for Achieving Success
Effective Project Management Scope Strategies for Achieving Success

Project Management

Effective Project Management Scope Strategies for Achieving Success

Unlock success with effective project management strategies. Explore comprehensive guides on scope planning for project triumph.

Date: 12/11/2024| Category: Project Management|

What is HERMES?
What is HERMES?

Best Practices Glossary

What is HERMES?

HERMES is a method for project management based on a holistic approach. This method was developed by the Swiss Confederation. What are its key aspects and how can you obtain a Hermes certification?

Date: 05/11/2024| Category: Best Practices Glossary| Tags: HERMES

Master Time Management with the Pomodoro Technique
Master Time Management with the Pomodoro Technique

Agile

Master Time Management with the Pomodoro Technique

The Pomodoro Technique is a simple and effective method to improve Time Management and increase productivity while maintaining high concentration and reducing distractions. Discover how this technique can transform the way you work!

Date: 29/10/2024| Category: Agile|

PRINCE2 Practitioner Certification Exam
PRINCE2 Practitioner Certification Exam

Best Practices Glossary

PRINCE2 Practitioner Certification Exam

While preparing for your PRINCE2 Practitioner Exam it is good to know what you can expect. Read on to find out how the PRINCE2 Practitioner Exam is set up.

Date: 22/10/2024| Category: Best Practices Glossary| Tags: PRINCE2

AgilePM Foundation Exam
AgilePM Foundation Exam

Best Practices Glossary

AgilePM Foundation Exam

While preparing for your AgilePM Foundation Exam it is good to know what you can expect. Read on to find out what the AgilePM Foundation Exam looks like, including the amount and type of questions.

Date: 15/10/2024| Category: Best Practices Glossary| Tags: AgilePM

The ITIL Journey: from Theory to Practice – Interview with Pierre-Yves Dyon
The ITIL Journey: from Theory to Practice – Interview with Pierre-Yves Dyon

Tips and Interviews

The ITIL Journey: from Theory to Practice – Interview with Pierre-Yves Dyon

Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.

Date: 10/10/2024| Category: Tips and Interviews| Tags: ITIL

What is a SMO?
What is a SMO?

Best Practices Glossary

What is a SMO?

The SMO seeks to improve service management by adapting to best practices, experiences and resources to its service management ecosystem. Find out why you should consider installing one!

Date: 08/10/2024| Category: Best Practices Glossary| Tags: ITIL

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